Privacy Policy
SDM Solutions
Last Updated: 28 May 2026
SDM Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable laws in New South Wales and Australia.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, submit a form, communicate with us, or interact with our systems.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Who We Are
SDM Solutions provides AI-powered communication and lead-conversion services for businesses, including but not limited to:
– Missed Call Text Back systems
– AI conversational messaging systems
– AI website chat widgets
– Lead capture and customer communication tools
– Marketing automation services
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
1. Information Submitted Through Forms:
When you submit a contact form on our website, we may collect:
– First name
– Last name
– Email address
– Phone number
– Message contents
– Business name (if provided)
2. Automatically Collected Information:
We may also automatically collect certain technical and usage information, including:
– IP address
– Browser type
– Device information
– Website usage data
– Pages visited
– Referral source
– Cookies and tracking data
3. Communication Data:
We may collect records of communications, including:
– Emails
– SMS messages
– Chat conversations
– Phone call records
– AI chat interactions
3. How We Use Your Information
We may use your information for legitimate business purposes, including to:
– Respond to enquiries
– Provide services and support
– Contact you regarding your request
– Deliver marketing communications
– Improve our services and website
– Monitor system performance
– Detect fraud, spam, or misuse
– Comply with legal obligations
– Enforce our terms and policies
We may also use aggregated or de-identified information for analytics, research, advertising, and business improvement purposes.
4. Marketing Communications
By submitting your details through our website or otherwise providing your contact information, you consent to receiving communications from us, including:
– Emails
– SMS messages
– Phone calls
– Promotional offers
– Service updates
– Marketing content
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
5. AI and Automated Systems
Our services may utilise artificial intelligence, automation tools, and third-party software platforms to assist with communication, customer engagement, and lead management.
By interacting with our systems, you acknowledge and agree that:
– Some communications may be automated
– AI-generated responses may be used
– Conversations may be recorded or analysed for service improvement
– We do not guarantee the accuracy, completeness, or reliability of AI-generated content
You should not rely solely on AI-generated responses for legal, financial, medical, or other professional advice.
6. Disclosure of Information
We may disclose your personal information to:
– Employees and contractors
– Technology providers
– CRM and communication platforms
– Hosting providers
– Payment processors
– Analytics providers
– Legal or regulatory authorities where required by law
We may also disclose information where necessary to:
– Protect our legal rights
– Prevent fraud or illegal activity
– Enforce agreements
– Protect the safety of users or the public
We do not sell personal information to third parties.
7. Overseas Disclosure
Some third-party service providers we use may store or process data outside Australia, including in the United States or other countries.
By using our services, you consent to the transfer of your information to overseas recipients where applicable.
While we take reasonable steps to ensure data protection, we cannot guarantee that overseas entities will comply with Australian privacy laws.
8. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
– Improve website functionality
– Analyse traffic and usage
– Measure advertising effectiveness
– Personalise user experience
– Retarget advertisements
You may disable cookies through your browser settings, though some website functionality may be affected.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no system, website, or internet transmission is completely secure. To the maximum extent permitted by law, we disclaim liability for unauthorised access, hacking, data breaches, or other security incidents beyond our reasonable control.
10. Retention of Information
We may retain personal information for as long as reasonably necessary to:
– Provide services
– Comply with legal obligations
– Resolve disputes
– Enforce agreements
– Maintain business records
We reserve the right to retain de-identified or aggregated data indefinitely.
11. Third-Party Websites and Services
Our website or services may contain links to third-party websites, platforms, or software.
We are not responsible for the privacy practices, content, or security of third-party services. Your use of third-party services is at your own risk.
12. Access and Correction
You may request access to personal information we hold about you or request corrections where appropriate.
We reserve the right to verify your identity before responding to requests and may refuse requests where permitted by law.
13. Limitation of Liability
To the fullest extent permitted by law:
– We exclude all warranties, representations, and guarantees not expressly stated in this Privacy Policy
– We are not liable for indirect, incidental, consequential, or special damages arising from the use of our website or services
– We are not responsible for actions or omissions of third-party providers, platforms, or software integrations
Your use of our services is at your own risk.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time without prior notice.
Updated versions will be published on our website with the revised “Last Updated” date.
Your continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to contact us regarding privacy matters, you may contact:
SDM Solutions
Email: [email protected]
Website: shannondmayer.com
