Terms & Conditions
SDM Solutions
Last Updated: 28 May 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website, software, systems, products, and services provided by SDM Solutions (“Company”, “we”, “our”, or “us”).
By accessing our website, using our services, purchasing our services, submitting information through our website, or otherwise engaging with SDM Solutions, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use our website or services.
1. Services
SDM Solutions provides business communication and marketing automation services, including but not limited to:
– AI-powered communication systems
– Missed call text back systems
– AI conversational messaging
– AI website chat widgets
– Lead capture systems
– CRM and automation setup
– Marketing automation services
– Communication and customer engagement tools
We reserve the right to modify, suspend, discontinue, or update any part of our services at any time without notice.
2. No Professional Advice
Our services, software, automations, AI systems, communications, and content are provided for general business and informational purposes only.
Nothing provided by SDM Solutions constitutes:
– legal advice,
– financial advice,
– accounting advice,
– medical advice,
– telecommunications compliance advice,
– or professional consulting advice unless expressly agreed in writing.
You are solely responsible for obtaining independent professional advice where required.
3. AI and Automated Systems Disclaimer
Our services may utilise artificial intelligence, machine learning, automation systems, and third-party software platforms.
By using our services, you acknowledge and agree that:
– AI-generated responses may contain inaccuracies, errors, omissions, or outdated information;
– Automated systems may occasionally malfunction or behave unpredictably;
– We do not guarantee the accuracy, reliability, or suitability of AI-generated outputs;
– You are solely responsible for reviewing, monitoring, approving, and verifying all automated communications and system outputs.
To the fullest extent permitted by law, SDM Solutions disclaims all liability arising from:
– AI-generated responses,
– automated communications,
– missed communications,
– incorrect responses,
– booking issues,
– customer misunderstandings,
– or system-generated errors.
4. No Guarantee of Results
We do not guarantee:
– increased revenue,
– increased bookings,
– increased sales,
– improved conversion rates,
– customer retention,
– return on investment,
– lead generation performance,
– or any particular business outcome.
Any examples, estimates, projections, statistics, or case studies provided by us are illustrative only and do not guarantee future results.
Business performance depends on numerous factors outside our control, including:
– market conditions,
– pricing,
– customer demand,
– staffing,
– business operations,
– competition,
– advertising performance,
– and customer behaviour.
You acknowledge that all use of our services is at your own risk.
5. Client Responsibilities
You agree that you are solely responsible for:
– ensuring the accuracy of information provided to us;
– maintaining your own business operations and customer service;
– reviewing automated communications;
– complying with all applicable laws and regulations;
– obtaining all required customer consents;
– complying with spam, privacy, telecommunications, and marketing laws;
– maintaining your own backups and records.
You must not use our services for:
– illegal activity;
– spam;
– harassment;
– misleading or deceptive conduct;
– fraudulent activity;
– unlawful marketing;
– or any activity that may damage our reputation or systems.
We reserve the right to suspend or terminate services immediately if we reasonably believe misuse has occurred.
6. SMS, Marketing, and Telecommunications Compliance
You acknowledge and agree that:
– you are solely responsible for obtaining consent from your customers before sending communications where required by law;
– you are responsible for complying with all applicable laws, including the Spam Act 2003 (Cth), Privacy Act 1988 (Cth), and telecommunications regulations;
– SDM Solutions acts solely as a technology provider and does not assume responsibility for your legal compliance obligations.
To the fullest extent permitted by law, you indemnify and hold harmless SDM Solutions against any claims, penalties, complaints, fines, investigations, or liabilities arising from your communications or marketing activities.
7. Third-Party Platforms and Integrations
Our services may integrate with or rely upon third-party providers, including but not limited to:
– GoHighLevel,
– Twilio,
– OpenAI,
– Meta,
– Google,
– telecommunications providers,
– payment processors,
– hosting providers,
– analytics platforms,
– and other external systems.
We do not control third-party platforms and are not responsible for:
– outages,
– downtime,
– delivery failures,
– API failures,
– data loss,
– security incidents,
– account suspensions,
– policy changes,
– or service interruptions caused by third parties.
Your use of third-party services is subject to their respective terms and policies.
8. Availability of Services
We do not guarantee uninterrupted, secure, or error-free operation of our website or services.
Services may occasionally be unavailable due to:
– maintenance,
– software updates,
– internet failures,
– telecommunications issues,
– third-party outages,
– cyber attacks,
– or circumstances beyond our control.
To the fullest extent permitted by law, we disclaim liability for any loss arising from service interruptions or downtime.
9. Fees, Payments, and Billing
Where applicable:
– fees are payable in advance unless otherwise agreed;
– subscription fees may recur automatically;
– you authorise us and/or our payment processors to charge payment methods provided;
– overdue accounts may incur suspension or termination;
– all fees are non-refundable unless required by law.
You remain responsible for all charges incurred prior to cancellation or termination.
We reserve the right to change pricing at any time upon reasonable notice.
10. Refund Policy
Unless otherwise agreed in writing or required by law:
– all payments are final;
– no refunds are provided for setup fees, subscription fees, partial usage periods, or change of mind;
– no refunds are guaranteed based on business performance or lack of results.
Nothing in these Terms excludes any rights you may have under Australian Consumer Law that cannot legally be excluded.
11. Intellectual Property
All intellectual property rights in our services, systems, software, workflows, automations, prompts, branding, templates, content, and materials remain the property of SDM Solutions or its licensors.
You must not:
– copy,
–reproduce,
– reverse engineer,
– resell,
– distribute,
– modify,
– or exploit our intellectual property without prior written consent.
12. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or commercial information disclosed during the course of the relationship.
This obligation does not apply where disclosure is:
– required by law;
– publicly available;
– independently obtained;
– or authorised in writing.
13. Limitation of Liability
To the fullest extent permitted by law:
– SDM Solutions excludes all warranties, guarantees, and representations not expressly stated in these Terms;
– we are not liable for indirect, incidental, special, consequential, or punitive damages;
– we are not liable for loss of profits, revenue, business opportunities, goodwill, data, customers, or anticipated savings;
– our total aggregate liability arising from any claim shall not exceed the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim.
You acknowledge that the pricing of our services reflects this allocation of risk.
14. Indemnity
You agree to indemnify, defend, and hold harmless SDM Solutions, its directors, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, penalties, costs, or expenses arising from:
– your use of our services;
– your breach of these Terms;
– your communications or marketing activities;
– customer complaints;
– legal or regulatory violations;
– misuse of our systems;
– or infringement of third-party rights.
15. Termination
We reserve the right to suspend or terminate access to our services at any time, with or without notice, where:
– you breach these Terms;
– payment is overdue;
– misuse is suspected;
– legal or regulatory risk arises;
– or continued service is not commercially viable.
Termination does not affect accrued rights or obligations.
16. Privacy
Your use of our services is also governed by our Privacy Policy.
By using our website or services, you consent to our collection, use, and handling of information in accordance with our Privacy Policy.
17. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law that cannot legally be excluded.
Where permitted by law, our liability for breach of any non-excludable guarantee is limited to:
– re-supply of the services; or
– payment of the cost of having the services supplied again.
18. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
19. Changes to These Terms
We may update or modify these Terms at any time without prior notice.
Updated versions will be published on our website with the revised “Last Updated” date.
Your continued use of our services after changes are published constitutes acceptance of the updated Terms.
20. Contact Information
SDM Solutions
Email: [email protected]
Website: shannondmayer.com
